Refund policy

At Blum Candle Co., we take pride in our hand-poured scents. If you aren’t 100% satisfied with your purchase, we’re here to make it right.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return:

  • The candle must be unlit and unused.

  • The item must be in its original packaging.

  • You must have the receipt or proof of purchase.

Scent Note: Because fragrance is subjective, we cannot accept returns for candles that have been lit. We recommend "cold smelling" your candle before lighting it to ensure you love the vibe!

2. Damaged or Broken Items

We pack our candles with care, but glass can be unpredictable during transit. If your order arrives damaged:

  1. Take a clear photo of the damaged item and the shipping box.

  2. Email us at [Your Email Address] within 48 hours of delivery.

  3. We will ship out a replacement immediately at no cost to you.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

  • If approved, the refund will be processed back to your original payment method.

  • Please allow 5–10 business days for the credit to appear on your statement, depending on your bank's policies.

4. Shipping Costs

  • Customer Preference: For standard returns (change of mind or scent preference), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

  • Our Error: If we sent the wrong scent or the item arrived damaged, Blum Candle Co. will cover all shipping costs for the exchange or return.

5. Final Sale Items

The following items are not eligible for return:

  • Gift cards

  • Items purchased during a "Clearance" or "Final Sale" event

  • Custom-labeled or personalized candles